Privacy
Policy

Through this document, Cuche López provides users with its Privacy Policy, in accordance with current regulations on Personal Data Protection (Law No. 19.628). Below are the purposes of processing the information you may provide, who is responsible for processing it, the storage duration, security measures, and the means by which you can exercise your rights as the data subject.

A. From whom do we collect information?

If you are a user, we collect the information you voluntarily provide through the contact form or other means of communication, including name, last name, email, and phone number, which is necessary to contact you and fulfill the purposes detailed below.

If a user expresses that they do not wish to receive such information, their personal data will be stored in our "Users" database only for the time necessary to fulfill their request, such as quotations, general inquiries, suggestions, etc.

If you are a client, we collect identification and contact data requested in our web forms and/or work orders, as well as other documents required to comply with our legal and contractual obligations, including those under Law No. 19.496 (Consumer Rights Law). Whether you are a client or acting on behalf of one, your data will be entered into our "Clients" database.

B. How do we protect your information?

Cuche López has adopted all necessary technical, legal, and organizational measures to ensure the security and proper processing of your personal data and to prevent misuse, accidental loss, destruction, or unauthorized access by third parties.

Your information will never be sold or traded, nor used for purposes other than those described below. Cuche López ensures that your data is retained only for as long as necessary for the purpose it was collected, for processing, or for a longer period if required by law, contract, or for statistical purposes.

C. What is your information used for?

If you contacted us via the website for inquiries or suggestions, your personal data will be used to: (i) send the requested information to your email or phone about services offered by Cuche López, and (ii) process your inquiries, requests, suggestions, complaints, or claims.

If you are a client, your personal data will be used to: (i) process service provision; (ii) maintain communication regarding the delivery of the service or other related terms; (iii) perform billing and collection management; (iv) contact you in case of feedback, questions, complaints, or claims; and (v) comply with all other legal and contractual obligations of Cuche López.

Additionally, by submitting your data through the contact form, you authorize its inclusion in our "Commercial Prospecting" database for the following purposes: (i) to contact and send you information about our services or related services of interest; (ii) to inform you of promotions, benefits, contests, and offers; (iii) to follow up on your requests; and (iv) in general, to perform advertising and commercial prospecting. We may also contact you to conduct satisfaction surveys, consumption analysis, preferences, and market trends. At any time, users or clients may request to unsubscribe from promotional or commercial communications, pursuant to Article 28 B of Law 19.496.

D. Who has access to your information?

Cuche López will never sell the personal data collected in the course of its activities. It may only share the information with third parties to fulfill the purposes outlined in this Policy, and only under confidentiality agreements that ensure the privacy of the data and prevent its use for any other purpose or its resale to third parties.

E. How can you exercise your rights as the data subject?

Cuche López recognizes and guarantees the exercise of the rights of access, rectification, cancellation, objection, and others as provided in Law No. 19.628. To exercise these rights, you may send an email to [email protected] or send a letter to General del Canto No. 50, Office 301, Providencia, Metropolitan Region.

If Cuche López does not respond to your request within a reasonable time or denies it, you have the right to appeal to the appropriate courts of law.

F. What browsing tools are used on the Cuche López website?

Like any website, Cuche López may use tracking tools such as cookies to collect statistical information while you browse our site. This section describes the types of information Cuche López may collect and how it may be used.

a) IP Address: An Internet Protocol address (IP) is automatically assigned to your computer when you browse the web. Your IP address is used to gather demographic information to identify the geographic origin of visits to our site. Cuche López may collect your IP address to understand traffic volume.

b) Cookies: We may place a text file called a “cookie” in your browser's directory. A cookie is a small data file stored on your hard drive for record-keeping purposes. We may use cookies to understand and save user preferences for future visits, and to update our website based on metrics such as the number of visitors and page views. You can choose to be alerted whenever a cookie is sent, or disable cookies entirely via your browser settings (e.g., Chrome, Firefox, Edge). We recommend checking your browser's help section to learn how to manage cookies. Cookies are not required to use our website.

G. Updates to this privacy policy

As part of our ongoing efforts to improve our processes, Cuche López may make changes and updates to this Privacy Policy.