TRANSPARENCY, NO FINE PRINT
Our privacy policy for the data you provide us.
Through this document, Cuche López makes available to its users its Privacy Policy, which is in harmony with the current legislation on Personal Data Protection (Law No. 19.628). Below, the purposes of processing the information you may supply, who are responsible for processing it, the storage time in our databases, security measures and the means to exercise your rights as the holder of Personal Data are indicated.
If you are a user, we collect the information you voluntarily provide us through the contact form, or any other means by which you communicate, including name, surname, email, and phone, which is necessary to contact you and fulfill the purposes detailed later.
If a user expresses that they do not wish to receive such information, their personal data will be stored in our "Users" database only for the purpose of, and for the time necessary to attend to their requests, such as quotes, various inquiries, suggestions, among others.
If you are a client, we collect identification and contact data that we request in our web forms and/or work orders, as well as in other documents necessary to comply with our legal and contractual obligations, including those provided in Law No. 19.496, Consumer Rights Protection Law. Whether you are a client or represent one, your data will be entered into our "Clients" database.
Cuche López has adopted all the necessary technical, legal, and organizational measures to ensure the security and proper processing of your personal data; as well as to prevent any improper manipulation, accidental loss, destruction, or unauthorized access by third parties.
Your information will never be sold or commercialized, nor used for purposes other than those described below. In any case, Cuche López has taken reasonable measures to ensure the preservation of information only for the time necessary for the purpose for which it was collected, for processing, or longer if required under a contract or applicable legislation, or for statistical purposes.
If you have contacted us through the website for inquiries or suggestions, your personal data will be used to: (i) send to your email or phone the information you have requested about the products offered by Cuche López, as well as (ii) process your inquiries, requests, suggestions, complaints, or claims.
If you are a client, your personal data will be used for: (i) processing the provision of the service; (ii) establishing a communication channel regarding the delivery of the purchased service or other conditions related to our services; (iii) carrying out collection management; (iv) contacting you in case there are suggestions, questions, complaints, or claims; and (v) complying with all other legal and contractual obligations of Cuche López.
Also, by sending your data through the contact form you authorize to incorporate them into our "Commercial Prospecting" database, for the following purposes: (i) contact you and send you information about products and other complementary ones that may be of your interest; (ii) communicate about promotions, benefits, contests, offers; (iii) follow up on your quotes; and, (iv) in general, carry out advertising and commercial prospecting. We may also contact you to conduct satisfaction surveys, consumption analysis, preferences, and market trends. In any case, it is made clear that, at any time, users or clients may request the suspension of the sending of advertising or commercial communications, in accordance with section 28 B of Law 19.496.
Cuche López will not sell, under any circumstances, the personal data collected in the exercise of its activity. It may only make it available to a third party solely to fulfill the purposes established in this Policy, always signing confidentiality contracts that guarantee the privacy of the data involved, so that they are not used for purposes other than these, nor sold to third parties.
Cuche López recognizes and guarantees the exercise of the rights of access, rectification, cancellation, opposition, and others provided in Law No. 19.628. To exercise the aforementioned rights, you can send a communication to the email [email protected] or send a letter to General del Canto N°50, Of.301, Providencia, Metropolitan Region. If Cuche López does not respond to the requests in a reasonable time or denies them, the data holders have the right to appeal to the corresponding courts of justice.
Like any website, Cuche López may use information collection tools such as cookies to collect certain information for statistical purposes while browsing our website. In this section, we describe the types of information that Cuche López may collect and how it may use this information.
a) IP Address: an Internet Protocol (IP) address is a number that is automatically generated by your computer when you browse the web. Your IP address is used to collect demographic information, that is, to know from which part of the world visits to the website come. Cuche López may collect the IP address in order to identify the volume of use of the website.
b) Cookies: we may place a text file called "cookie" in the browser files of your computer. A cookie is a small data file that is stored on your hard drive for record-keeping when you visit them. We may use cookies for various purposes, including understanding and saving user preferences for future visits, and updating our website based on information such as the number of visitors and pages viewed. You can choose to have your computer warn you each time a cookie is sent to you, or you can choose to turn off all cookies. You can do this through your browser's tools (e.g., Google Chrome, Firefox, Edge). Each browser is different, so we recommend you look in the Help section of its menu to learn the correct way to modify your cookies. It is not necessary to have cookies activated to use our website.
As part of the continuous improvement of our processes, Cuche López may make corrections and updates to this Privacy Policy.
Send us a message:
Phone and Whatsapp
+569 4095 1360
Email
[email protected]
© Cuche López 2025